Terms & Conditions
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Terms and Conditions
1. Receiving orders
All pieces are made by hand, so please allow up to 2 weeks for delivery to UK and Europe, and 3 weeks for the rest of the World. If you require your items at an earlier date please contact us by email before you order and we will do our best to accommodate your request.
2. Caring for your item
All pieces will be supplied well wrapped in tissue and we advise storing your goods like this when not in use to keep them in good condition. They are fragile, hand made accessories and should be treated with care. Please read any care instructions that may be supplied with your goods. Risk of the goods shall pass to the customer upon delivery. If no damage is reported to us within 5 days we cannot accept responsibility for any subsequent damage.
3. Shipping and Delivery
We use recorded delivery for all shipments. Someone is required to be present at the delivery address to sign for the package. Please notify us of any delivery complications.
4. Returns and cancelations
Items can be returned for a refund or exchange up to 14 days from date of receipt, as long as the items are in their original resalable condition, unused and unworn, and in the original undamaged packaging. The responsibility of returning an item lies with the customer. Should you wish to return an item please contact us in advance of shipping. You, the customer is liable for the cost of any return postage. Shipments must be made with a tracking service. Belle Peake cannot accept responsibility for items that are returned using an inadequate method of shipment with no tracking ability.
5. VAT and Taxes
VAT is included in the price of all pieces for the UK and the EU. Customs clearance is included in the shipping fee for all UK and EU destinations. Orders to the rest of the world may incur taxes at the point of customs clearance. This is dictated by that countries customs laws and any taxes and charges incurred at customs are payable by you, the customer.
6. Payment and prices
All prices listed are in GBP, pounds sterling (£).
7. Ownership of rights
No material may be copied or reproduced without our prior written permission. No images included on this site may be reproduced or used without our prior written permission.
8. Accuracy of content
Every care has been taken in the preparation of the content of our website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. Each piece we create is hand made, and therefore unique, so some variation in actual goods may occur. It is very difficult to guarantee an exact colour match via screen or printed images.
9. Personal Data
Personal information will not be divulged to third parties except for the purposes of delivery of goods.